VeraVita Wellness Terms of Service
Clear, transparent terms that protect your wellness journey with us.
Welcome to VeraVita Wellness. These Terms of Service (the "Terms") govern your access to and use of the VeraVita Wellness website, applications, products, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. Please read them carefully.
Our commitment is to provide you with a safe, impactful, and trustworthy platform for your health and wellness journey. These terms are designed to ensure clarity, protect your interests, and delineate the responsibilities of both VeraVita Wellness and our valued community members.
1. Introduction and Scope of Services
VeraVita Wellness offers a comprehensive suite of digital health and wellness resources, including curated health articles and blogs, personalized lifestyle upgrade programs, discovery and reviews of wellness products, active user feedback and community forums, virtual wellness coaching, nutrition planning tools, mindfulness resources, and fitness program integration. These Services are designed to empower adults aged 35 and older in their pursuit of sustainable lifestyle transformation.
The scope of these Terms encompasses all interactions with our platform, whether as a registered user, a participant in a program, or a visitor browsing our content. VeraVita Wellness is operated by VeraVita Wellness, located at 2847 Peachtree Road NE, Suite 450, Atlanta, GA, 30305, United States.
2. User Eligibility and Account Creation
Our Services are intended for individuals who are at least 18 years old. By using VeraVita Wellness, you represent and warrant that you are of legal age to form a binding contract. To access certain features, you will need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for safeguarding your password and for any activities or actions under your account. VeraVita Wellness cannot and will not be liable for any loss or damage arising from your failure to maintain the security of your account and password.
3. Effective Date and Updates
These Terms are effective as of October 26, 2023. VeraVita Wellness reserves the right to modify these Terms at any time. We will notify you of any changes by posting the revised Terms on our website, updating the "Last Updated" date, and, for material changes, sending an email notification to registered users. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. We encourage you to review these Terms periodically.
Wellness Services and Limitations
VeraVita Wellness provides a diverse range of non-medical wellness services, educational content, and coaching. It is critical to understand the distinction between our offerings and professional medical advice or treatment.
1. Description of Services
Our virtual wellness coaching, nutrition planning, fitness integration, and mindfulness resources are designed for informational, educational, and motivational purposes only. Coaches are certified wellness professionals, not licensed medical doctors, therapists, or dietitians, unless explicitly stated for a specific, separate service.
2. Medical Disclaimers and Limitations
The content and services provided by VeraVita Wellness are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read or accessed on the VeraVita Wellness platform.
VeraVita Wellness does not endorse or recommend any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the site.
3. Technology Platform Capabilities
Our platform facilitates the delivery of content and interaction. While we strive for high availability and performance, technical issues, internet limitations, or platform updates may occasionally impact service accessibility. We are not responsible for technological failures outside of our control.
4. Geographic Service Availability
VeraVita Wellness services are generally available to users within the United States. Specific programs or virtual coaching services may have certain state-specific restrictions or requirements due to licensing or regulatory considerations. Any such restrictions will be clearly communicated prior to enrollment or service initiation.
User Rights and Responsibilities
Your engagement profoundly contributes to the VeraVita Wellness community. To foster a positive and productive environment, we outline both your rights and responsibilities.
1. User Conduct Expectations
You agree to use our Services responsibly, respectfully, and in compliance with all applicable laws. This includes:
- Respectful Interaction: Engage with other community members, coaches, and staff in a civil and constructive manner. Harassment, hate speech, bullying, or any form of disrespectful conduct will not be tolerated.
- Accurate Information: Provide truthful and accurate information about yourself, especially concerning health disclosures pertinent to wellness program participation.
- Content Guidelines: Respect intellectual property rights. Do not post or share content that is illegal, offensive, harmful, defamatory, or infringes upon others' copyrights or trademarks.
2. Prohibited Activities
The following activities are strictly prohibited on VeraVita Wellness:
- Attempting to gain unauthorized access to our systems or user accounts.
- Using our Services for any illegal or fraudulent purpose.
- Distributing spam, malware, or other harmful content.
- Impersonating another person or entity.
- Collecting or harvesting personal data of other users without their consent.
Violation of these conduct guidelines may result in immediate suspension or termination of your account and access to our Services, at the sole discretion of VeraVita Wellness.
Privacy and Data Protection
VeraVita Wellness is committed to protecting your privacy and personal information. Our Privacy Policy details our practices concerning data collection, use, and disclosure, and is incorporated into these Terms by reference. We encourage you to review it thoroughly.
1. Health Information Privacy and HIPAA Compliance
While VeraVita Wellness is not a covered entity under HIPAA, we adhere to robust privacy and security measures designed to protect your sensitive health-related information shared on our platform to the fullest extent possible. Any information you share with a virtual coach is treated with strict confidentiality.
2. Data Collection, Storage, and Sharing
We collect information necessary to provide and improve our Services, including personal identifiers, usage data, and health-related information you voluntarily provide. This data is stored securely and accessed only by authorized personnel. We do not sell your personal data. Data sharing with third-party partners occurs only with your explicit consent or as necessary for service functionality (e.g., payment processing, analytics), always under strict confidentiality agreements.
3. User Control Over Personal Information
You have the right to access, correct, update, or request deletion of your personal information held by VeraVita Wellness. Our platform provides tools within your account settings to manage your data and privacy preferences. Please contact us at [email protected] for assistance with data inquiries or deletion requests.
4. Security Measures and Breach Notification
We implement industry-standard security measures, including encryption and access controls, to protect your data from unauthorized access, alteration, disclosure, or destruction. In the unlikely event of a data breach, we will adhere to applicable legal notification requirements and promptly inform affected users.
Payment Terms and Refund Policies
This section outlines the financial aspects of our Services, including pricing, payment processing, subscription management, and refund eligibility.
1. Service Pricing and Payment Processing
Pricing for VeraVita Wellness programs, coaching sessions, and premium features is clearly stated on our website. All payments are processed securely through reputable third-party payment gateways. By providing payment information, you represent and warrant that you are authorized to use the designated payment method.
2. Subscription Management and Cancellation
For subscription-based services, you can manage or cancel your subscription at any time through your account settings. Subscriptions typically renew automatically until cancelled. Cancellations will take effect at the end of your current billing period, and you will retain access to features until that time.
3. Refund Eligibility and Processing
Refund policies vary by service and program. Specific refund eligibility criteria will be provided at the point of purchase. Generally, refunds for digital content or completed coaching sessions are not provided unless otherwise stated. Approved refunds will be processed within 10-14 business days to the original payment method.
4. Billing Dispute Resolution
If you have any billing questions or disputes, please contact our customer service team immediately at [email protected]. We are committed to resolving issues promptly and fairly.
5. Changes to Pricing
VeraVita Wellness reserves the right to change its pricing for services at any time. For existing subscriptions, price changes will take effect at the start of the next billing cycle following notification. You will be notified of any price adjustments at least 30 days in advance.
